You booked a weekend getaway at a Grand Rapids hotel expecting rest and relaxation. Maybe it was a work conference at a downtown Marriott, or a family trip near the airport. Either way, it was supposed to be simple — check in, unwind, and enjoy a few days away from the grind.

But instead of a peaceful night’s sleep, you woke up in an ambulance.

Maybe you slipped on a freshly mopped lobby floor with no warning sign. Maybe the railing on the hotel stairs gave way. Or maybe the staff ignored a maintenance problem that everyone knew about. Either way, you did everything right — and still ended up injured.

When something like this happens, victims feel a wave of shock, confusion, and betrayal. You trusted that hotel to keep you safe. Now you’re left with pain, medical bills, and hotel management whispering excuses.

And if you’ve already started dealing with the hotel’s insurance company, you’ve probably noticed something: they’re not treating you like a guest anymore — they’re treating you like a problem.

According to data from the Centers for Disease Control and Prevention (CDC), falls are among the leading causes of injury in hotels nationwide, resulting in thousands of ER visits each year. The Bureau of Labor Statistics reports that slip and fall incidents are one of the most common causes of injury in the hospitality and service industries — and those numbers don’t even include guests.

When hotels cut corners on safety or hide behind fine print, they’re putting profits over people — and that’s where we step in.

At Marko Law, we hold negligent hotels and corporate owners accountable when guests are hurt because of unsafe conditions.

What to Do Immediately After a Hotel Injury

Report the Incident

Tell hotel management immediately. Ask them to create an incident report and insist on getting a copy before you leave.
If they refuse, document who you spoke to, the time, and what was said. That record could become critical evidence later.

Gather Evidence

If you can — or if someone with you can help — start documenting everything.
Take photos and videos of:

• The exact area where you were injured (floor, stairs, hallway, pool deck, etc.)
• Lighting, warning signs (or lack thereof), and any visible hazards
• The staff members or witnesses who saw what happened

Keep receipts, booking confirmations, and any emails from the hotel. These help prove your status as a paying guest.

Seek Medical Care

Even if you think you’ll “walk it off,” don’t. Some injuries, like concussions or internal bleeding, may not show up right away.
Get evaluated at a hospital or urgent care. Medical records link your injuries directly to the hotel’s negligence — and protect your claim later.

Don’t Sign Anything

If the hotel hands you a release form or “accident acknowledgment,” don’t sign it.
They may frame it as routine paperwork, but in reality, it could limit or waive your legal rights.

Contact a Michigan Premises Liability Lawyer Immediately

Hotels and insurance companies move fast after an accident — you should too.
Evidence can disappear in hours: wet floors get mopped, broken railings are replaced, and surveillance footage gets deleted.

When you call Marko Law, we act immediately to preserve critical evidence, interview witnesses, and protect your right to compensation.

Who Can Be Held Liable

Hotel Owner or Management Company

These are the first lines of responsibility. Hotel owners and operators have a legal duty to:

• Maintain safe premises
• Repair or warn about hazards
• Enforce safety protocols for staff and guests

When they fail to take those steps, they can be held fully liable for injuries that occur on their property.

Third-Party Vendors

Many hotels outsource key operations — cleaning, landscaping, maintenance, or construction — to outside contractors. If a cleaning crew leaves a slippery floor unmarked, or a maintenance worker installs faulty lighting, they can be directly responsible for your injuries.

Franchisor or Parent Brand

Just because a hotel carries a big name doesn’t mean it’s off the hook.
Major hotel chains like Marriott, Hilton, or Holiday Inn often set brand standards that local owners must follow. If a franchisor fails to enforce safety rules or overlooks known violations, corporate liability may apply.

Security Companies

When hotels cut corners on security, the results can be devastating. Assaults, thefts, or other violent incidents often trace back to inadequate security staff, broken locks, or poor lighting.
If a private security firm was hired to protect guests and failed to do so, they can also be held accountable.

Insurance Companies

Sometimes, the greatest obstacle isn’t the hotel — it’s the insurance company that refuses to pay.
Under Michigan law, insurers can be sued directly for bad-faith denials of legitimate claims. When they put profits ahead of people, we don’t hesitate to take them to court.

Michigan Law on Premises Liability and Negligence

The Basics

Under Michigan premises liability law, hotel guests are considered invitees — meaning the hotel owes you the highest duty of care.
That duty includes:

• Regularly inspecting the property for hazards
• Repairing unsafe conditions promptly
• Warning guests about dangers that aren’t immediately obvious

If a hotel fails to act reasonably and someone gets hurt, that’s negligence. And no amount of “fine print” can erase that duty.

As defined by Cornell Law, negligence occurs when someone fails to act with the level of care a reasonable person would in similar circumstances. In hotel cases, that standard is especially high.

Comparative Fault in Michigan

Even if the hotel’s lawyers try to argue you were “partially to blame,” Michigan’s comparative fault rule still allows you to recover damages.
For example:

• If you were found 20% at fault for not noticing a wet floor, you can still recover 80% of your total damages.

You don’t need to be perfect — you just need to prove the hotel was negligent.

Time Limits

Michigan law gives you three years from the date of the injury to file a personal injury lawsuit.
That might sound like plenty of time, but in practice, waiting can destroy your case. Hotels remodel, witnesses disappear, and surveillance footage gets erased.
The sooner you call Marko Law, the stronger your case becomes.

The Compensation You May Be Entitled To

Economic Damages

These are your measurable, out-of-pocket losses, such as:

• Medical bills (emergency care, surgery, physical therapy)
• Future medical care and rehabilitation costs
• Lost wages during your recovery
• Diminished earning capacity if you can no longer work as before

Non-Economic Damages

These compensate for the deep, personal harm that can’t be measured in receipts:

• Pain and suffering
• Emotional distress and anxiety
• Loss of enjoyment of life
• Loss of companionship or intimacy (known legally as loss of consortium)

Punitive Damages

In cases of gross negligence — where a hotel’s conduct shows reckless disregard for safety — courts may award punitive damages to punish the wrongdoing and send a message to the industry.
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Wrongful Death Claims

If a loved one was killed because of hotel negligence, Michigan’s Wrongful Death Law allows families to recover damages for funeral costs, loss of support, and the profound emotional toll of losing someone too soon.

Don’t Let the Fine Print Silence You. Fight Back with Marko Law.

If you were injured at a hotel in Kent County, you don’t have to accept their excuses, denials, or fine-print disclaimers.

Hotels have teams of lawyers and deep-pocketed insurance carriers working to protect their profits. You deserve a legal team that fights just as hard to protect you.
That’s where Marko Law comes in.

Our firm has a proven record of taking on powerful companies — and winning. We know their tactics, we know Michigan law, and we know how to build a case that demands accountability.

Don’t let a corporate hotel chain or its insurer bury your claim in legal fine print. You have rights — and we’re here to make sure those rights are enforced.

Contact Marko Law for a Free Case Evaluation

📍 Main Office: 220 W. Congress, 4th Floor, Detroit, MI 48226
📱 Phone: +1-313-777-7777
🌐 Website: www.markolaw.com

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